memoryBlue

Inc. 5000

Inside Sales Blog

13 Questions to Ask Outsourced Inside Sales Providers

December 5th, 2013
by Marc Gonyea

Outsource graphic

Like many high-tech companies, you’ve decided to invest in an inside sales team to surface new sales opportunities and qualify leads. And like many of those same companies, you’ve done the research on your options – outsourcing, insourcing, or a hybrid.  You’ve decided to go down the outsourcing path in order to ramp up as quickly as possible.

The rest is easy, right?

Not so fast. You are now faced with a sea of outsourced inside sales firms, and selecting the wrong one can cost you time, money, and credibility.

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Inside Sales Management, Inside Sales Opinions, Inside Sales Training, Uncategorized

We Love When You Leave: Sales Employee Turnover

May 10th, 2012
by Marc Gonyea

waving goodbye

For many inside sales managers, employee turnover is a huge problem. It seems no one wants to stay in the inside sales profession forever. At memoryBlue, we’ve learned a lot about sales employee turnover over the years. Here’s our story:

A while back, we hired an employee who was so charming he reminded us of Will Smith—a regular Agent J. He was charismatic, always smiling, and drew people to him like a magnet.

In addition, he had a constantly running motor that made him a top producer in three months. He was born to sales like a fish to water.

Then he was offered a higher paying job with one of our clients. In one fell swoop, we lost one of our best employees and one of our best clients. We weren’t sure how we were going to bounce back.

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Inside Sales Management